PHILIP B. CROSBY
Philip Crosby, the Guru of Quality Management, was a legend in the discipline of quality. A noted quality professional, consultant, and author, he is widely recognized for promoting a standard of excellence based on nothing – the concept of “zero defects” and for defining quality as “conformance to requirements”. Zero defects is a way of thinking and doing that reinforces that everyone should “do things right the first time”.
Get this designer educational chart to know about the Crosby’s ‘Four Absolutes of Quality’, ’14 Steps to Quality Improvement’ and ‘5 Characteristics of an Eternally Successful Organization’.
Combine this poster with other posters on ‘Quality Gurus’ to learn all the concepts at a glance.